Estudio publicado por la Asociación Europea de Universidades, en el cual se discuten varios asuntos que se hallan también en la mesa de discusión en los países de América Latina y en Chile, en particular.
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Creativity and diversity: Challenges for quality assurance beyond 2010
A selection of papers from the 4th European Quality Assurance Forum, 19-21 No v emb e r 2009
Foreword and Acknowledgements
The idea of a European Quality Assurance Forum was proposed by EUA to the “E4 Group” (ENQA,
ESU, EUA, and EURASHE) in 2003. The proposal for an annual European QA Forum grew from the observation that the dialogue among QA agencies, higher education institutions and students was happening at national rather than at European level. Thus, it seemed important to create an annual European event that gathers together all actors in order to discuss quality issues in the context of the changing higher education landscape, to examine European and international QA trends, and to improve the articulation between quality culture and external accountability.
Since then the organisers have been delighted to notice that the event seems to have established
its role as one of the main yearly discussion forums for various actors in the field of European QA. This
fourth Forum, hosted by Copenhagen Business School, focused upon “Creativity and Diversity: challenges beyond 2010”, again attracted 500 participants from 54 countries, including 18 from outside Europe, thus demonstrating the ever increasing international interest in this event where quality issues are the main focus. Participants included academics and administrators responsible for internal quality, students, representatives from QA agencies, national authorities, intergovernmental organisations and researchers in quality development in higher education and research.
The main themes of the 2009 Forum were to:
• gain an understanding of how higher education institutions and QA agencies’ quality procedures
and practices take into account the diversity of institutional missions and profiles,
• explore how internal and external quality assurance processes may stimulate or hinder creativity
and innovative practices in higher education.
This publication gathers together a representative sample of the contributions to the Forum. It
includes some of the keynote presentations as well as a few of the many excellent papers that generated lively discussions in the parallel sessions. The keynotes discuss how the current QA practices leave enough space for creativity and innovative changes, whereas the papers are a selection of reviews on the developments of QA practice including reflection on its development and national or institutional case studies building on the theme of the event.
The Forum Steering Committee hopes that this collection of papers will inspire higher education
institutions, academic staff, students and QA agencies to reflect upon ways of ensuring quality while
respecting the need for diversity and innovative practices in research and education.
On behalf of the Forum Steering Committee, I wish to thank the following for their support of this activity: Copenhagen Business School that hosted the Forum with a great sense of organisation and
hospitality, those actors in the field of QA who submitted 85 papers or workshop proposals to the Forum, the keynote speakers, the Lifelong Learning Programme of the European Commission which partially funded the Forum, and Thérèse Zhang and Réka Sipos, EUA, who spearheaded its organisation on behalf of the E4.
The next European Quality Assurance Forum will be held on 18-20 November 2010 at the University
Claude Bernard Lyon I, France. We hope to repeat the success of the first four Forums and look forward to welcoming you then.
Henrik Toft Jensen
Chair, Forum Steering Committee

Tabla de contenidos
Foreword and Acknowledgements
By Henrik Toft Jensen
Part 1. 2010 is here: How far have we come and where are we going?
Higher education between the masses and the market: An outsider’s reflections about trends in quality assurance. By Pedro Nuno Teixeira
2009 Bologna Stocktaking findings on higher education quality assurance. By Andrejs Rauhvargers
External quality assurance in the EHEA: Quo Vadis? Reflections on functions, legitimacy and limitations.
By Jon Haakstad
Indicators we live by? On the quantity-quality dilemma. By Johan Falk
Innovation, learning and quality assurance: Mission impossible? By Bjørn Stensaker
Part 2. In the crossroads of internal and external quality assurance: What becomes of diversity and creativity?
External quality assurance and accreditation: Is there still room to think outside the box? By Evelyn Knoors, with contributions of Ilse Verachtert and Ian Segal.
Acronym soup: Institutional diversity and the development of quality assurance in Ireland. By Bartley Rock
Why respecting diversity and creativity is essential in quality assurance and accreditation processes: Observations and experiences from the field of music. By Linda Messas and Martin Prchal
Quality assurance alignment. By Pedro Lourtie
Quality assurance and internal institutional diversity. By Heinz Lechleiter
Quality assurance: A Departmental Administrator’s view- By Anne K. Craven
References